Enquiry notice version: 22 June 2026. This notice applies to website enquiries and direct contact initiated through this site.
Who is responsible
Decisive System Solutions Ltd (DSS), East Legon, Accra, is responsible for the business contact information submitted through this website. Privacy enquiries can be sent to info@decisive-systems.com.
What DSS collects
DSS may collect your name, work email, organisation, phone number, service interest, project context, preferred contact method, and optional qualification details. Basic source and campaign information may be recorded to understand how the enquiry reached DSS.
Why it is used
The information is used to register, route, respond to and follow up on your enquiry; prepare an appropriate discovery conversation; maintain an auditable business-contact record; and protect the service against abuse.
Sharing and communication channels
Information is accessed by authorised DSS personnel and approved service providers needed to operate enquiry, email or CRM services. Opening WhatsApp moves the conversation to WhatsApp and its own service terms. Do not submit passwords, secrets or highly sensitive operational data through the public form.
Retention
Unconverted enquiry records are retained for up to 12 months after the last meaningful contact unless a longer period is required for a contract, legal obligation, dispute or documented business need. Contracted engagements follow the applicable agreement and record schedule.
Your choices
You may ask DSS to access, correct or delete enquiry information, subject to applicable legal and contractual limits. Contact DSS using the email above and include enough detail to locate the record.
Security
DSS applies access restrictions and operational safeguards appropriate to the enquiry channel. No internet transmission is risk-free; confidential project documents should be exchanged through an agreed secure channel after initial contact.
Updates
DSS may revise this notice as systems or obligations change. The version date identifies the notice that applies at collection.